{"id":838,"date":"2026-01-23T17:19:53","date_gmt":"2026-01-23T17:19:53","guid":{"rendered":"https:\/\/viewizi.com\/?page_id=838"},"modified":"2026-04-18T17:05:56","modified_gmt":"2026-04-18T17:05:56","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/viewizi.com\/es\/refund-policy\/","title":{"rendered":"pol\u00edtica de reembolso"},"content":{"rendered":"
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REEMBOLSO<\/span> POL\u00cdTICA<\/span><\/h2>\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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En VIEWIZI<\/strong>Vendemos servicios de IPTV digital con entrega instant\u00e1nea. Lea atentamente nuestra Pol\u00edtica de Reembolso antes de realizar su compra.<\/p>

Pol\u00edtica de productos digitales<\/strong><\/p>

Todas las suscripciones a IPTV son productos digitales.
Una vez que se concede y activa el acceso, el servicio se considera utilizado.<\/p>

No hay pol\u00edtica de reembolso<\/strong><\/p>

No ofrecemos reembolsos por:<\/p>

  • Cambio de opini\u00f3n despu\u00e9s de la compra<\/p><\/li>

  • Incompatibilidad con dispositivos o aplicaciones del usuario.<\/p><\/li>

  • Problemas de conexi\u00f3n a Internet o bloqueo del proveedor de servicios de Internet<\/p><\/li>

  • Almacenamiento en b\u00fafer, congelamiento o interrupciones temporales del canal.<\/p><\/li>

  • Uso parcial de la suscripci\u00f3n<\/p><\/li>

  • Suspensi\u00f3n de cuenta por infracciones de las pol\u00edticas.<\/p><\/li><\/ul>

    Requisitos para el reembolso<\/strong><\/p>

    Solo se podr\u00e1n considerar reembolsos si:<\/p>

    • El servicio no se prest\u00f3 en absoluto, y<\/p><\/li>

    • Nuestro equipo de soporte no puede activar ni reemplazar el servicio.<\/p><\/li><\/ul>

      En tales casos, el problema debe ser reportado dentro 24 horas<\/strong> de compra.<\/p>

      Responsabilidad en los ensayos y pruebas<\/strong><\/p>

      Los clientes son responsables de:<\/p>

      • Aseg\u00farese de la compatibilidad del dispositivo antes de la compra.<\/p><\/li>

      • Solicitar un per\u00edodo de prueba (si est\u00e1 disponible) antes de comprar un plan a largo plazo.<\/p><\/li><\/ul>

        Si no se prueba el servicio, no se obtendr\u00e1 un reembolso.<\/p>

        Reembolsos y disputas<\/strong><\/p>

        Los contracargos no autorizados o las disputas de pago pueden tener las siguientes consecuencias:<\/p>

        • Terminaci\u00f3n inmediata del servicio<\/p><\/li>

        • Suspensi\u00f3n de cuenta permanente<\/p><\/li><\/ul>

          Se recomienda a los clientes que se pongan en contacto con el servicio de atenci\u00f3n al cliente antes de iniciar cualquier reclamaci\u00f3n.<\/p>

          M\u00e9todo de reembolso<\/strong><\/p>

          Si se aprueba un reembolso:<\/p>

          • Se emitir\u00e1 utilizando el m\u00e9todo de pago original.<\/p><\/li>

          • El tiempo de procesamiento depende del proveedor de pagos.<\/p><\/li><\/ul>

            Contacto para solicitudes de reembolso<\/strong><\/p>

            Todas las solicitudes de reembolso deben enviarse a nuestro equipo de soporte e incluir:<\/p>

            • N\u00famero de orden<\/p><\/li>

            • Motivo de la solicitud<\/p><\/li><\/ul>

              Correo electr\u00f3nico: contact@viewizi<\/strong>.com<\/span><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

              REFUND POLICY At VIEWIZI, we sell digital IPTV services that are delivered instantly. Please read this Refund Policy carefully before making a purchase. Digital Product Policy All IPTV subscriptions are digital products.Once access is delivered and activated, the service is considered used. No Refund Policy We do not offer refunds for: Change of mind after purchase Incompatibility with user devices or apps Internet connection issues or ISP blocking Buffering, freezing, or temporary channel outages Partial use of the subscription Account suspension due to policy violations Eligibility for Refund Refunds may only be considered if: The service was not delivered at all, and Our support team is unable to activate or replace the service In such cases, the issue must be reported within 24 hours of purchase. Trial and Testing Responsibility Customers are responsible for: Ensuring device compatibility before purchase Requesting a trial (if available) before buying a long-term plan Failure to test the service does not qualify for a refund. Chargebacks and Disputes Unauthorized chargebacks or payment disputes may result in: Immediate service termination Permanent account suspension Customers are encouraged to contact support before opening any disputes. Refund Method If a refund is approved: It will be issued using the original payment method Processing time depends on the payment provider Contact for Refund Requests All refund requests must be sent to our support team with: Order number Reason for request Email: contact@viewizi.com<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-838","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/viewizi.com\/es\/wp-json\/wp\/v2\/pages\/838","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/viewizi.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/viewizi.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/viewizi.com\/es\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/viewizi.com\/es\/wp-json\/wp\/v2\/comments?post=838"}],"version-history":[{"count":13,"href":"https:\/\/viewizi.com\/es\/wp-json\/wp\/v2\/pages\/838\/revisions"}],"predecessor-version":[{"id":2896,"href":"https:\/\/viewizi.com\/es\/wp-json\/wp\/v2\/pages\/838\/revisions\/2896"}],"wp:attachment":[{"href":"https:\/\/viewizi.com\/es\/wp-json\/wp\/v2\/media?parent=838"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}